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Research Report: Customer Bill of Rights – Software-as-a Service
Connect. Collaborate. Innovate. Welcome to the first of many Altimeter Group research reports. Before you dive deep into the Customer Bill of Rights: Software-as-a-Service report, we wanted to...
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Monday’s Musings: Decoupling Support From Maintenance – What Apps Vendors Can...
Who Says Support Has To Be Bundled With Maintenance? About a decade back, vendors would offer support and maintenance as two separate line items on their contracts. Support would run about 5 to 10%...
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Tuesday’s Tip: Dealing With Vendor Threats To Charge For Back Maintenance Fees
Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would...
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News Analysis: Microsoft Licensing Update – April 2010
Welcome To The First Of A Series Of Posts On Microsoft Licensing Updates. Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s...
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Tuesday’s Tip: How To Compare Total Ownership Costs
Apps Strategy Options Abound And Organizations Need Accurate Comparison Methodologies Recent inquiries from blog readers and client engagements highlight a growing need to compare the cost of apps...
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News Analysis: Microsoft Licensing Update – May/June 2010
Keeping Up With The Latest In Microsoft Licensing Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies. While there...
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Tuesday’s Tip: Customers Seek Turnkey Applications From Their Technology...
Customers Expect Their Software Solutions To Be Turnkey The recent Q2 2010 update to the Software Insider Vendor Selection Survey highlights some changing expectations of 401 respondents in the vendor...
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Research Report: Constellation’s Research Outlook For 2011
Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive...
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Tuesday’s Tip: Dealing With Pesky Software Licensing Audits
Organizations Report Increase In Software Licensing Audits Across the board, the largest complaints about software vendors and their business practices have come from increasingly aggressive software...
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Research Summary: Market Overview – The Market For SAP Optimization Options
Forward And Commentary This market overview provides a starting point to SAP customers seeking optimization solutions. The document delivers actionable advice and insights into a proven collection of...
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News Analysis: Microsoft Licensing Update – May/June 2011
Keeping Up With The Latest In Microsoft Licensing Given the vast array of Microsoft products and licensing categories, an organization may often feel overwhelmed by Microsoft’s policies. While there...
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Research Summary: Best Practices – Three Simple Software Maintenance...
Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate...
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News Analysis: Spinnaker Expands JD Edwards Support With Versytec Acquisition
Versytec Acquisition Addresses Growing Demand For JD Edwards Support Denver, Colorado based Spinnaker Management announced on March 6th, 2012 its acquisition of its competitor Versytec. For those who...
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News Analysis: UsedSoft Vs Oracle Ruling Opens Up Monopolistic Practices By...
Used Software Pioneers Gain A Small Victory In A Shrinking On-Premises Software World The surprise July 3rd, 2012 judgment by the Court of Justice of the European Union for UsedSoft GmbH v Oracle...
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Act Now To Leave The Door Open For SAP Third Party Maintenance Options
The Real Deadline To Consider Third Party SAP Maintenance Is September 30th In conversations with hundreds of SAP customers, many have not realized that they must act now in the next 30 to 45 days if...
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Research Summary: Constellation Cosmos – Cloud Bill of Rights for SaaS Apps,...
Constellation Certifies Vendors On How Well They Perform To The Cloud Bill Of Rights The Enterprise Cloud Buyer’s Bill of Rights provides a tool for clients and vendors to change the tenor of contract...
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Putting the Kibosh On ERP Vendor Sales Reps Who Troll For Indirect Access
Constellation Sees An Alarming Increase In Inquiries Constellation has received an alarming increase in inquiries about an unethical vendor sales practice coined as “trolling for indirect access”....
View ArticleNews Analysis: Rimini Street Vs Oracle Ruling Has No Negative Impact on Third...
Recent Oracle vs Rimini Street Ruling Is About Customer Software License Rights Not Third Party Maintenance On February 13th, 2014, the United States District Court , District of Nevada Judge Larry...
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Tuesday’s Tip: Dealing With Vendor Threats To Charge For Back Maintenance Fees
Four Common Customer Scenarios Will Trigger Vendors To Raise The Back Maintenance Fee Discussion Back maintenance fees describe the amount an organization would have paid for maintenance if they would...
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Research Report: Constellation’s Research Outlook For 2011
Organizations Seek Measurable Results In Disruptive Tech, Next Gen Business, And Legacy Optimization Projects For 2011 Credits: Hugh MacLeod Enterprise leaders seek pragmatic, creative, and disruptive...
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